Shipping Policy

Shipping

What are the delivery charges?

Delivery charge might vary with products ordered but mostly it is same.

XOXOtails incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Rs 79 charge for delivery is applied if the order value is less than Rs 999 for locations in Uttar Pradesh, 99/- for locations in Delhi and 149/- for locations in Haryana. While, orders of Rs 999 or above are delivered FREE to all locations mentioned in above zones.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the XOXOtails or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

XOXOtails generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

• Product's availability with the XOXOtails
• The destination to which you want the order shipped to.

More than 90% of the product gets delivered with in 24 hours time-frame. 10% orders may take longer than that due to shortage in stock from the manufacturer's end.

Are there any hidden costs (sales tax, octroi etc) on items sold on XOXOtails.com?

There are NO hidden charges when you make a purchase on XOXOtails. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the XOXOtails shipping policy.

Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

XOXOtails does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

• Whether the XOXOtails ships to your location
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Alternatively, you can drop an email to care@xoxotails.com to with format Return_OrderID

Wherever possible, our dedicated Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our logistics, you can return the item through a third-party courier service. Return fees to be borne by customers.

Does XOXOtails deliver internationally?

As of now, XOXOtails doesn't deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.