XOXOtails Petskool Behavioural Training

Timelines : Each session happens on alternate days for maximum effectivesness so that parents can do the homework also. Timelines may vary w.r.t. mentioned issues due to a very long list of dependencies such as dog breeds, intelligence, history etc.

Payments : Payments to be done in advance post demo session. It can be done per month basis or in advance for the course to avail some discounts. We charge on the basis of no. of sessions completed. In case, parent is not satisfied with the demo class and don't want to go ahead with training module, we can part ways post upfront payment of demo class.

Visit class will be charged separately irrespectively of the module opted.

Type of Breeds : All breeds can be trained without any bar and without any age limitations.

'Schedule a Visit' session : We always prefer to do demo class for satisfaction of pet parents so that they will get to know the level of confidence we infuse with the pets. Demo class charges will be 700/- Rs inclusive taxes.

Place, Timings & Duration of Class : Dog can be trained at parent's place or XOXOtails Petskool. Timings will be set on mutual understanding basis. Duration of the class will start from 20-25 minutes and will increase down the line as the course progresses but not more than 30-45 minutes. Sessions to be conducted every alternate days. Due to COVID-19 lockdown across borders, 3-4 classes will be the average numbers that may happen in a week .

Communication : Trainer, team or customer to inform in case of any delays or absence at least 12 hours prior scheduled class date to avoid wastage of time on both the ends. Repeated instances may incur some value of monetary charges to ensure sustainability.

Transparency : We will be providing with a road map to ensure we all are on the same page regarding process once the payment has been made.

Method Used in Training : Motivational Training

Escalations : All escalations to be mailed to care@xoxotails.com without any delay for smoother operations and parent satisfaction. Team will get back to you in next 24 working hours.

Behavioural module will include some of the basic obedience training commands for the basic control over dog prior starting the behavioural module.

We believe in training along with parents but we expect :

• Parents to watch from some other room while training session is going on as dog or pup should not feel your presence. Parents will be having their classes with dog/pup once the trainer advise to do so.

• Parents to not advise the trainer regarding jumping commands and processes.

• Parents to not ask trainers to make their pets attack on someone else.

• Parents to attend classes once the trainer asks to do so else trainer will be the sole master of the dog.

• Parents to practice commands as being told by the trainer to make him learn fast and overcome issues on next day of training.

• Parents to follow same commands and reward pet once he is doing something positive else pet might start forgetting commands down the line post training session.

In case we are missing something or you want to know more, click frequently asked questions by our community here OR Drop us an email on care@xoxotails.com